Responsible Conduct of Gambling (RCG) (SITHGAM022)

It is a NSW Government condition of employment within an establishment that provides Gambling Services in NSW, to have completed a Liquor & Gaming NSW approved RCG Course.

Ants Consulting Services is approved by Liquor & Gaming NSW to deliver the RCG Course in NSW.

The RCG Course provides you with the nationally recognised unit of competence: SITHGAM022 Provide responsible gambling.

Once enrolled you will receive the NSW L&G (Approved) Course Learner Guide.

PROOF OF INDENTITY

Participants are required to bring proof of identification documents, such as a passport or driver’s licence on the day of training.Students will need to complete an enrolment form which requires a USI number.USI Number Information

Upon successful completion of the Responsible Service of Alcohol (RSA) course, you will receive a certificate with the national unit of competence as well as an interim certificate (not a competency card) that allows you to work for the first 90 days in a licensed venue / premises throughout NSW.

You can gain further information on how to then acquire your New South Wales Competency Card, by providing your interim certificate to a service NSW centre, More information: Liquor & Gaming Competency Card

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The RCG Course will cover the following range of topics:

• Counselling Techniques;
• Procedures in relation to barring of customers from a licensed premises;
• Social Impacts from problem gambling;
• Problem Gamblers;
• State & Territory Legislation;
• Formal Procedures.

RCG COURSE SYDNEY | RCG Competency Card

On succesful completion of the course students are issued with a statement of attainment in the unit of competence SITHGAM022 Provide Responsible Gambling Services.

Certificates are emailed to students however a hard copy is available for additional fee of $10.00.

Student will also be provided with a Temporary / Interim RCG Certificate issued by Liquor & Gaming NSW. This can be used to commence work and is valid for 90 days. After 90 days, an RCG competency card must be presented to work in any licenced premise.

To obtain the RCG Competency Card, the interim RCG Certificate is to be taken to a Registered Services NSW office to apply.

RCG Training Program

The components to the RCG program:

• Theoretical training in the classroom (multiple choice & short answer)
• Practical training in the classroom (verbal roleplay)
• Assessment for both knowledge and skills
• For the RCG component, an online assessment after course completion required by Liquor and Gaming

Training Location & Costs

The course will cover the following:

• Identifying the context of gambling in NSW
• Indicators and impact of problem gambling
• Legislative framework for Responsible Conduct of Gambling
• Responsible Conduct of Gambling strategies
• Benefits of implementing Responsible Conduct of Gambling practices

Ants Consulting Services offers “classroom” training at your premises or in our training rooms. Ants Consulting services are flexible in offering Day or Evening Courses.

RSA                        Cost:      $180 per student RSA (inclusive of the cost of the competency card)

RCG                       Cost:      $150 per student(inclusive of the cost of the competency card)

RSA/RCG             Cost       $330 per student